We understand how disruptive service interruptions can be, and your safety and comfort are our top priorities. Whether you’re experiencing a power outage, low water pressure, discolored water, or a sewer-related issue, our team is here to respond quickly and effectively.
To ensure a fast and accurate response, we ask that all electric and water service issues be reported by phone and our knowledgeable staff are available to assist you during business hours—and we provide a 24-hour on-call service for after-hours emergencies and urgent problems.
📞 Call to Report a Problem
During Business Hours:
🕒 Monday–Friday, 8:00 AM–4:00 PM
📞 Main Office: (302) 645-6228
After Hours, Weekends & Holidays:
☎️ 24-Hour On-Call Service: (302) 645-6228
Your call will be forwarded to on-call staff for immediate assistance.
⚠️ What You Can Report
- Power outages or flickering lights
- Downed power lines (stay clear and call immediately)
- No water or low pressure
- Discolored or odorous water
- Sewer backups or overflows
- Other water/electric service problems
🚨 For Emergencies
If there is a safety hazard (e.g., fire, electrical shock risk, flooding), call 911 first, then contact us.
