The Lewes BPW offices will close at 2 pm on July 3rd and will be closed on July 4th in observance of Independence Day.  Have a safe holiday.

Welcome to Lewes Board of Public Works.

Our dedication to providing reliable, high-quality utility services, convenient billing and up-to-date notifications is our top priority.   

We are committed to making sure you have everything you need: information, payment options, safety tips and energy-saving ideas along with exceptional customer support.

 We are here for you—welcome to the community!

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1. Your Account Information

Keep this information handy for future reference, especially when making inquiries or payments.

  • Account Number: Found in the upper right-hand corner of your bill or by calling our office.
  • Service Address: Please contact our office to confirm your service address.
  • Start Date: Provided at the time your account was established; this information can also be confirmed by calling our office.

For assistance, please contact us at 302-645-6228.

2. Overview of Our Services

The utility services that we provide come with a strong commitment to quality, safety and customer satisfaction. At the Lewes Board of Public Works, we take pride in delivering essential services that support your home, business, and the greater community.

  • Electric: We deliver reliable and sustainable electric power designed to meet your daily needs while supporting long-term environmental responsibility. Our team works hard to minimize outages and provide energy that powers your life, safely and efficiently.
  • Water: Your health and well-being are our priority. We provide safe, clean, and great-tasting water that meets or exceeds state and federal standards. Whether for drinking, cooking, or everyday use, you can trust the water we deliver.
  • Wastewater (Sewer): Our wastewater services ensure safe and effective collection, treatment, and disposal of sewage. We’re committed to protecting public health and the environment while maintaining efficient operations.
  • Stormwater Management: While the City of Lewes owns the infrastructure, we manage stormwater systems to reduce flooding, prevent pollution, and protect waterways. Through proactive maintenance and improvements, we help preserve our coastal community’s natural resources.

3. Setting Up Your SmartHub Online Account:

The following steps will help you to set up your account and enable you to have access at all times. It enables you to have access at any time.

  1. Register Your SmartHub Account: Click HERE to sign up for an online account with Lewes BPW, which will allow you to view and pay your bill,  manage your payments, join the Round Up Plus Program, and much more.  Once you sign in for an online SmartHub account, be sure to download our app, “Lewes BPW Utilities.”
  2.  Step by Step activation instructions can be found here.
  3. Contact Information: To reach our customer service team, please call 302-645-6228 or email us at customerservice@lewesbpwde.gov.

4. Billing & Payment Information

  • Billing Cycle: Bills are processed on the 3rd day of each month or the next business day.  Bills will be sent by US Mail and/or email.
  • Payment Options:
    • We accept cash, check, Visa, Mastercard, and Discover.
    • Payment by mail – Payments can be mailed to:

                         The Lewes BPW

                         107 Franklin Avenue

                         Lewes, DE 19958

  • Pay by phone – You may pay your bill by calling (855) 939-3761.
  • In-person payments are accepted Monday – Friday from 8:00 a.m. to 4:00 p.m.
  • Paperless billing is available by visiting your online account or contacting us at the office. Set up an Online SmartHub Account – Click HERE to sign up for an online account with Lewes BPW, which will allow you to pay your bill, manage your payments.  Once you sign in for an online SmartHub account, be sure to download our app, “Lewes BPW Utilities.”
  • Pay Now with no online account – Click HERE to make a One-time payment without signing up for our SmartHub portal.
  • Autopay Bank Account and Credit Card – With our autopay program, you do not have to worry about writing a check and sending your payment to us every month.  This convenient program automatically drafts your payment from your checking account or credit card account on the 22nd of every month.  Should the 22nd fall on the weekend, then the process will run the next business day.  Each month, you will receive a message on your bill, Bank Draft, or Credit Card – Do not pay.  When you see this message on your payment stub, you no longer need to call in or mail a payment – it will be done automatically!
  •  Understanding Your Bill

Your monthly bill will include:

  • Usage Charges: A breakdown of the amount of service used (e.g., kilowatt-hours for electricity, gallons for water
  • Ready to Serve Charge: A monthly minimum fee for every customer that pays a portion of the fixed costs for providing service regardless of consumption. The fee recoups a portion of the fixed costs of installing, operating and maintaining distribution lines, substations, transformers, meters that make up the distribution grid connected to your property
  • Click HERE to understand your bill.

Meters are read once a month, and your bill is based on actual usage, not estimates. This ensures accurate billing for the electric, water, and wastewater services you use. If you have any questions about your bill, please contact our customer service team for clarification or visit our website.

6. Safety & Service Alerts

Your safety is our top priority. Here’s what you should know:

  • Power and Water Outages: In the event of an outage, please report it to our customer service. Stay informed through email alerts.
  • Water Quality:  As required by the Safe Drinking Water Act (SDWA), each year, the Lewes Board of Public Works mails to all customers, a Water Quality Report.  The report explains where your water comes from, what’s in it, and how it compares to the quality standards set by state and federal regulatory agencies. The Water Quality Report can be found on our website at all times: https://www.lewesbpwde.gov/water-quality-report/
  • Other Emergencies: If there is a safety hazard (e.g., fire, electrical shock risk, flooding), call 911 first, then contact us.

7. Energy Efficiency Tips

Our commitment to sustainability guides our operations, planning, and community engagement. We believe protecting the environment is a shared responsibility. Here’s how you can participate by saving energy, water, and money:

8. Customer Support

We are here to assist you. If you ever have questions or need help with your service, please don’t hesitate to reach out:

            Frequently asked questions

9. Community Involvement

  • Round Up Plus – A way for “You” to help our customers in need of assistance in paying their bill to avoid possible disconnection of service. Visit the Round Up Plus page to learn how to get involved.
  • Household Hazardous Waste and Electronics Collection Day – We encourage residents to safely dispose of household hazardous waste, like cleaners, batteries, and electronics, through designated collection events. These efforts protect our environment and promote a cleaner, safer community for all.  Semi-annual events are held in April and October.

10. Policy Information

  • Disconnection policies: Payments not received before the next billing date will receive a Disconnection Notice on their bill.  The Disconnection Notice will indicate that your account will be in jeopardy and may result in the Disconnection of service should payment not be received within fourteen (14) calendar days from the date of service.  You will also receive another email notification, followed by a phone call from a Customer Service Representative.
  • An Electric Tariff is a legally approved document that details
  • Rate classes (residential, commercial, and Industrial) 
  • Base Rates and usage charges
  • Connection and service fees
  • Billing Terms and late fees
  • Rules for service delivery and disconnection

This tariff ensures that all customers are billed consistently and fairly, reflecting the true cost of electric service provision.  CLICK HERE to view the Electric Tariff Online

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  • Plan on renting your property?
  • Electric:  The tenant is responsible to establish an Electric account with the BPW.  Service will begin on the date that the tenant completes our application and meets the deposit requirements.  If a tenant occupies the property before an account is established, any charges incurred during that period are the responsibility of the property owner to resolve directly with the tenant. The Lewes BPW does not mediate billing arrangements between landlords and tenants.

Should the Tenant leave the property with a balance owed to the Lewes BPW, the electric will be disconnected.  It will be reconnected once the balance is paid including disconnection and reconnection fee.   

  • Water: Charges will remain in the property owner’s name, and it is their responsibility to ensure payment is made. The tenant will not be added to the water bill, nor will they receive a copy.

It is the owner’s duty to manage payment.

Changes to Your Autopay Account: To remain PCI compliant, the Lewes BPW will not take financial information over the phone.  You will be required to sign-in to your SmartHub account to make the necessary changes.  You may also come into the office and a Customer Service Representative will make the change for you.

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  • Election Information

Elections for the Board of Public Works are held separately from the City of Lewes elections and are open to all BPW customers, regardless of whether they reside within the city limits. More information can be found here.

If you would like to vote, you may stop in our office to register by completing our registration form.  We require a valid Driver’s License at the time of registration.

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  • Call Before You Dig! 

If you are having work done to your home, please call Miss Utility at 1-800-282-8555 or go to their website at www.missutilitydelmarva.com.  If you should see utility markings on your property and are not sure of what they are for, please contact Miss Utility.  Our office does not have access to that information.

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  • Street Light Out? 

If you notice that your Street Light is out, please contact the office with the pole number (there are two) and the street location so that we can send the Electric Department out to service.

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11. Thank you for being a valued part of the Lewes BPW community and for allowing us to serve your utility needs

As a valued customer, we are dedicated to providing you with reliable utility services and exceptional customer support. Whether you have questions about your bill, need assistance with your services, or want to learn more about energy-saving tips, please reach out to us.  We are here for you!

Please don’t hesitate to reach out to our customer service team and thank you for being part of the Lewes BPW community.

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Please take a moment to complete our onboarding survey — your feedback is important and will help us improve the experience for all new customers.